Shipping & Returns Policies

Shipping & Returns Policy

 

Processing Time:

All orders are processed within 3-5 business days. Please note that processing time is separate from shipping time and may vary depending on demand and order volume.

 

Shipping Time:

Shipping typically takes up to 10 business days, depending on your location. Please allow additional time during holidays or high-demand periods. Once your order has been shipped, you will receive a tracking number to monitor the delivery progress.

 

Returns & Refunds:

We want you to be completely satisfied with your purchase! If for any reason you’re not happy with your product, you may return it within 30 days of purchase for a full refund. Items must be unused and in their original condition to qualify for a return.

 

How to Request a Refund or Return:

To request a return or refund, please email us at info@solurae.com with your order number and a brief explanation of the issue. We will provide you with return instructions and guide you through the process.

 

Please note that return shipping costs are the responsibility of the customer unless the product is defective or incorrect.